Refund policy

Refund Policy – Olipoly

At Olipoly, your satisfaction matters deeply to us. We take pride in the quality of our products and want every order to feel like the right choice. If something isn’t quite right, we’re here to help.

Return Eligibility Window

You may request a return within 14 days of receiving your order.

To be eligible for a return, items must:

Be unused and unworn
Be in their original condition
Include original packaging and all accessories

Returns that do not meet these conditions may not be approved.

Our Satisfaction Promise

We stand behind our collections and offer a satisfaction-first approach. If your item meets our return conditions and your request is approved, you’ll be eligible for a refund or store credit—because we believe confidence should come with every purchase from Olipoly.

How to Request a Return

To begin a return or refund request, please contact us at:

Email: info@olipoly.com

⚠️ Returns sent without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive:

A damaged item
A defective product
The wrong item

Exchanges

If you’d like a different item, size, or style, the quickest option is:

Request a return for the original item
Once approved, place a new order separately

This ensures you receive your desired item as quickly as possible.

Items Not Eligible for Refund

The following items are not eligible for a full refund:

Free gifts or promotional items

If a return is approved for such items, a store credit may be issued instead.

Refund Processing

Once we receive and inspect your return, we will notify you of the approval status.

If approved:

Refunds are issued to the original payment method
Processing typically takes up to 7 business days
Banks or credit card providers may take additional time to post the refund

Need More Time?

If you require additional assistance or would like to request an extension of up to 15 extra days, please reach out to us—we’re happy to review your request.

Contact Information

For all refund-related inquiries, please contact us: